Support & Help
Need help with GoSee? We're here to assist you.
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For support, questions, or feedback, please email us at:
We typically respond within 24-48 hours during business days.
Frequently Asked Questions
What is GoSee?
GoSee is a community-driven mobile app that provides video content of outdoor conditions through short video clips. Users can see current conditions at surf spots, snow slopes, trails, and venues before committing to travel.
How do I request a spot check?
In the app, you can select a location and request a spot check from local users. You can offer a monetary incentive through Apple Pay or Google Pay to encourage quick responses. Unauthenticated users can make one free request.
How do I earn money on GoSee?
You can earn money by fulfilling spot check requests from other users. When your video is approved and marked as helpful, you receive 80% of the reward amount. You can also receive tips from users who find your content particularly valuable.
Do I need to create an account to use GoSee?
No, you can browse and view spot checks without an account. However, creating an account allows you to upload content, make requests, earn rewards, and access additional features like favorites and notifications.
How long do spot check videos stay available?
All videos automatically expire after a few hours to ensure freshness and relevance. This keeps the content current and eliminates outdated information.
What types of locations can I check on GoSee?
GoSee covers all outdoor activities including surfing, snowboarding/skiing, kitesurfing/windsurfing, hiking, trail running, and even events like festivals, concerts, and beach gatherings.
How are payments processed?
Payments are processed through platform-native systems (Apple Pay for iOS, Google Pay for Android).
What if I'm not satisfied with a spot check I paid for?
After viewing paid content, you can provide feedback on its relevance and helpfulness. If you mark content as "Not Helpful," it enters a dispute review process where our support team can validate your concern and potentially issue a refund.
How do I report inappropriate content?
You can report inappropriate content directly within the app. All reports are flagged for review by our moderation team. We take community standards seriously and remove content that violates our guidelines.
Is my personal information safe?
Yes, we take privacy seriously. Your personal information is protected and we follow industry-standard security practices. You can view our full privacy policy for detailed information about how we handle your data.
Still need help?
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